Refund policy

HKG ART Jewellery – Return & Replacement Policy
🔁 Return & Replacement Policy

At HKG Art Jewellery, customer satisfaction is important to us. However, due to the nature of jewellery products, we follow a limited and transparent return policy.

Eligibility for Return / Replacement

A product is eligible for return or replacement only in the following cases:

* The customer receives a damaged product

* The customer receives a wrong product

* The product received does not match the confirmed order

⏰ Time Limit:

* The return or replacement request must be raised within 48 hours of product delivery.

* Requests raised after 48 hours will not be accepted.

📹 Unboxing Video Mandatory:

* A clear, continuous unboxing video (without cuts or edits) is mandatory to verify:

  * Damage
  * Wrong product
  * Manufacturing defect

Claims without an unboxing video will not be accepted.

🔄 Replacement Policy

Replacement is applicable in the following cases:

 * Damaged product received

 * Wrong product received

 * If the customer does not like the product (subject to approval)

Important Notes for Replacement:

 * Replacement requests are subject to stock availability.

 * The returned product must be unused, unworn, and in original condition with original packaging.

 * Final approval for replacement will be given only after our Quality Check Team inspects the returned product.

💰 Refund Policy

* Refunds are applicable only after the returned product is received and inspected by our Quality Team.

* If the product passes quality inspection and is found in acceptable condition, the refund will be processed.

* Refunds will be issued to the original mode of payment within the standard processing time.

* Shipping charges are non-refundable.

❌ Non-Returnable / Non-Refundable Cases

* Requests raised after 48 hours of delivery

* Products without an unboxing video

* Used, worn, altered, or damaged products after delivery

* Minor color or design variations (as they may vary slightly due to lighting or screen resolution)

📞 Support

For return or replacement requests, please contact our support team with:

* Order ID

* Unboxing video

*Images of the product

Issue details

📲 Customer Support: 9136574439 / Ecommerce@hkgartjewellery.com